Dogg House Casino Responsible Social Gameplay Policy

Dogg House Casino is fully committed to promoting responsible social gameplay as a policy of customer care and social responsibility. We aim to provide the most fun, social, and rewarding experience possible while taking appropriate measures to ensure gameplay is being conducted responsibly

We believe it is our responsibility to our customers to ensure that you enjoy your experience using our products and services, while remaining fully aware of the potential risks that can be associated with online and mobile gameplay.

To ensure that you continue to enjoy safe and manageable play, we fully support responsible social gameplay and have put measures in place to assist players who wish to control their play, and we reserve the right to activate these measures unilaterally if, in our sole discretion, we consider them necessary.

KEEPING TRACK OF YOUR PLAY

  1. Playing online and mobile games should be treated as a fun pastime. Here are some tips to help you maintain control of your gameplay:

    Keep it fun

  2. Playing online and mobile games is a form of entertainment, but they should be played in moderation and not to escape reality or for the purpose of generating income through winning promotional prizes.

    Don’t spend above your means

  3. Set a budget for your entertainment and stick to it. Only purchase Dogg Coins if you can afford it. You can always claim Dogg Coins to play for free and enter into promotional sweepstakes using Dogg Cash, which is always free and never requires a purchase.

    Keep track of your playing time

  4. We’re happy you’re here and we hope that you can continue to enjoy playing, but don’t let gameplay take up too much of your time. Just like going to a live sporting event or movie theater, we exist to provide entertainment.

    Make use of our gameplay management tools

  5. If you need some time out, you can take a break from playing at any time by following the steps in section 2.
  6. If you think you may be engaging in gameplay too often, consider the self-assessment questions in section 3 below.

STAYING IN CONTROL

  1. Dogg House Casino is committed to promoting responsible gameplay and offers a range of options for users to set limits on their gameplay activities. These controls are designed to help users manage their engagement with our games in a healthy and balanced manner.
  2. User Limits Functionality:

    You can elect to set the following gameplay limits for yourself:

    You can elect to set the following gameplay limits for yourself: Time Limits:

    1. Maximum number of days per week a user can engage with games on the platform.
    2. Maximum amount of time per day a user can spend playing games.

      Currency Limits:

    3. Maximum purchase of Dogg Coins per day.
    4. Maximum Dogg Cash bonus a user can receive per day.

      Wager Limits:

    5. Maximum amount of Dogg Coins that can be wagered each day.
    6. Maximum amount of Dogg Cash that can be wagered each day.

      Loss Limits:

    7. Maximum amount of Dogg Coins a user is willing to lose each day.
    8. Maximum amount of Dogg Cash a user is willing to lose each day.
  3. Setting Limits:
    1. To set a limit, after signing into your account, navigate to the “Settings” section and select the “User Limits” option.
    2. Users can input their desired limits in the respective fields provided under each category.
    3. Alternatively, users can email support@dogghouse.com to request the application of specific limits to their account.
  4. Implementation and Communication:
    1. Once a limit setting request is received, either through the app interface or via email, our team will process it promptly.
    2. We will strive to apply the requested limits efficiently and will send a confirmation email once the limits are active.
    3. It is important to note that these limits will not be effective until they have been fully implemented and confirmed by us.
    4. If users notice that the limits are not in effect after receiving our confirmation, they are encouraged to contact us immediately for resolution.
  5. Modification of Limits:
    1. Users can change or revoke their set limits at any time by accessing the “User Limits” section in their account settings.
    2. For changes via email, users should send their requests to support@dogghouse.com.
    3. Any modification or revocation of limits will follow the process of implementation and confirmation detailed in sections 2.16 and 2.17.
  6. User Responsibility:
    1. It is the user’s responsibility to adhere to the limits they have set.
    2. In case of any difficulties in managing gameplay behaviors within these limits, users are encouraged to contact our support team for assistance and guidance.

    Dogg House Casino is dedicated to providing a safe and enjoyable gameplay environment. These user limit options are part of our ongoing commitment to responsible gameplay and the well-being of our community.

    Self-Exclusion and Account Closure Options

  7. If you want to preemptively exclude yourself from the platform so that you are unable to create a customer account, you can email your request to support@dogghouse.com. The email must include your full name, residential address, email address and age to allow us to block you from registering and playing on the Dogg House Casino platform in the future. The self-exclusion can only be lifted 7 days after we receive your written email requesting to reverse your previous request of self-exclusion.
  8. We will apply your self-exclusion as soon as practically possible, however, please note that this process takes a reasonable working period to implement. We will not consider the self-exclusion period as having commenced until it has been implemented by us and communicated to you. If you find that you can still access the Dogg House Casino platform after taking these self-exclusion measures, it is your responsibility to inform us immediately.
  9. During a self-exclusion period, you will not have any access to the Dogg House Casino platform. If you require access to your account history or account information, you will need to email customer support at support@dogghouse.com.
  10. At the conclusion of a definite and pre-determined self-exclusion period, your access to the Dogg House Casino platform will be reinstated.
  11. When an indefinite self-exclusion is applied, it will only be possible to reopen your account by making a written email request to customer support at support@dogghouse.com. The indefinite self-exclusion will only be lifted 7 days after the email request is received by us.
  12. Once the self-exclusion is applied, you will no longer receive any further marketing materials from us. We strongly recommend that you also seek exclusion from all other social gameplay and gaming platforms that you utilizie. If you use social media channels, you should take steps to ensure that you don’t view or receive any news or updates related to social gameplay or gaming.
  13. We may exclude you from the Dogg House Casino platform for a definite or indefinite period at our sole discretion if there are reasons to indicate that you may have a social gameplay or gaming problem.

    Permanent Account Closure

  14. You may choose to close your account permanently. If you wish to do so, provide a written email request to Customer Support at support@dogghouse.com.
  15. We reserve the right to refuse or close a customer account in our sole discretion, but any contractual obligations already made by us will be honored accordingly.

    Amending or Revoking Limits and Self-Exclusions

  16. When you contact us to change any daily limits you have set:
    1. a request for an increase to a limitation will come into effect immediately upon Dogg House Casino receiving and processing the request;
    2. a request for an increase to a limitation will come into effect immediately upon Dogg House Casino receiving and processing the request;
    3. a request to decrease or remove a financial limitation will be effective only after the lapse of 5 days from the date we receive the request; and a request to decrease or remove a time limitation will come into effect only after the lapse of 5 days of our receipt of the request.
  17. Where you contact us to make changes to a self-exclusion which is in effect:
    1. a request for an increase of a self-exclusion will be effective immediately upon our receipt of the request;
    2. a request for a decrease of a definite period of self-exclusion will be effective only after the lapse of 5 days from the date we receive the request; and
    3. request to revoke a period of self-exclusion will be effective only after the lapse of 7 days from the date we receive the request.

SELF-ASSESSMENT

If you think your or someone else’s gameplay is becoming problematic, then it may be handy to consider the self-assessment questions below.

  1. Do you often re-live gameplay experiences or think about future ones?
  2. Do you hide or lie about your gameplay?
  3. Do you get very angry when someone or something interrupts a game?
  4. Have you ever taken a break from gameplay and binged uncontrollably upon your return?
  5. When upset, do you soothe yourself with games or plans to game?
  6. Do you find yourself engaging in gameplay in the early morning?
  7. Do you find ways to game when away from home?
  8. Do you set limits with gameplay and then break them, playing hours longer than intended?
  9. Do you lose hours of sleep to gameplay?
  10. Have you called in sick or late to work or skipped classes to game?
  11. Have you sworn off a game, deleted your account, and later returned to it?
  12. Do you feel guilt and shame around your gameplay?
  13. Does gameplay contribute to arguments in your relationships?
  14. Has gameplay taken the place of any hobbies or sports you used to enjoy?
  15. Do you forget appointments, responsibilities or deadlines in work or school when playing games?
  16. Do you become irritated and defensive when people suggest you might be engaging in gameplay too much?
  17. Have your hours spent on gameplay increased over time?
  18. Do you blow off social events to game?
  19. Have you lost contact with friends and family since gameplay?
  20. Do you have intense feelings (highs, lows, anger, fear) while playing games?

The more questions that you answer “yes” to, the more likely it is that you are having difficulties with your gameplay. To speak with someone who can give you advice and support, please contact the Support Organization referred to in section 4.

SUPPORT ORGANIZATION

  1. Should you wish to access help and support services for people who have been adversely affected by gameplay, we advise you to get in touch with the Computer Gameplay Addicts Anonymous (CGAA) using the following email address: helpline@cgaa.info.
  2. Important: Please note that the CGAA is an independent problem gaming support service and is NOT in any way affiliated with Dogg House Casino. The CGAA does NOT provide customer support or dispute resolution services. Should you wish to discuss any matter or complaint related to your account, you can do so by contacting us via email at support@dogghouse.com.

version 1.0

Last updated January 2026